FAQ

How do I open a New Account/Terms?
New Accounts are always welcome. Open terms are available to customers with credit approval. We sell to wholesalers or retail outlets in the Outdoor Power Equipment industry. On our credit application, please be sure to furnish us with accurate, complete mailing and shipping addresses, phone, email and fax numbers. A new account for $500 can be set up automatically by using your credit card, for authorization. Click here to start the process.

Customers with approved credit applications in our files are allowed net prices if payment is mailed within 30 days of invoice date. A 2% late penalty is automatically added to the amount due of any invoice over 30 days past due. Invoices over 60 days past due will place your account on hold and no shipment can be sent until the account is paid.


Can I return an item?
Laser Sales offers a Customer Satisfaction Guarantee on all of our parts. We do require an explanation of the problem and our authorization for return. We will issue a Return Authorization Number (that is valid for 30 days) and must be shown on the outside of boxes being returned. We do expect you to enclose a copy of the invoice with your returned goods. Note: A 20% restocking charge will apply. No restocking charge applies to defective merchandise or to a shipping error on our part. Obsolete, special order and clearance items are not returnable. Returns must be sent prepaid to the nearest Laser office. Collect shipments will not be accepted.


How long is a credit good for?
Credits are held for a 12 month period only. Please ensure they are used prior to the 12 month deadline.


What is an OEM part number?
Original Equipment Manufacturers (OEM) names and part numbers are used for identification of parts only. The references in this catalog to Manufacturers along with references to the Manufacturers trade names, trademarks, drawings, colors and part numbers, are for the purpose of identifying Laser’s parts which may be used in lieu of corresponding parts made by the identified manufacturers. 

The parts listed on this web site are designed for specific use in certain makes and models of lawn and garden equipment as described herein. However, product specifications change frequently as do OEM part numbers. The user is at all times responsible for determining suitability of the product for the intended use. No one should attempt repairs when not familiar with safe repair practices and the equipment being repaired. Laser Sales will not be responsible for any injury, loss or damage arising out of the misuse, abuse or misapplication of our products.


Do you offer product liability insurance?
As a manufacturer, Laser Sales has always carried Product Liability Insurance on products that we produce and sell. For a copy of our Certificate of Insurance, contact your local office. The parts listed in this catalogue are designed for specific use in certain makes and models of lawn and garden equipment as described herein. However, product specifications change frequently as do OEM part numbers. The user is at all times responsible for determining suitability of the product for the intended use. No one should attempt repairs when not familiar with the equipment being repaired and safe repair practices. Laser Sales will not be responsible for any injury, loss or damage arising out of the misuse, abuse or misapplication of our products.


Do you offer a warranty on your products?
Laser Sales warrants its parts to be free from defects in material and workmanship under normal use and service for a period of 90 days from date of purchase. Liability under this warranty is limited to replacement of parts or refund, at our option. This warranty shall not apply to any part which, in our sole judgement, has been subject to misuse or improper installation. Warranty items must be shipped back to us prepaid. Laser Sales shall not be liable for any injury, loss or damage arising out of the misuse, abuse, lack of reasonable care or misapplication of our products.


What happens if an item I order is back ordered?
Back orders will be shipped ASAP freight paid, when our $30.00 minimum order has been met. Any back orders above $30.00 will be held for 90 days. A Laser Sales representative will contact you prior to shipping any back orders. It is the responsibility of the customer to notify us if they don’t want the back orders held. 


Is there an minimum amount I need to purchase for an order? 
We have a $30.00 minimum order policy. Please keep in mind our cost of processing small purchases and order accordingly.


Why is an item more than it was last time I referenced it?
We are constantly searching for ways to hold prices down and offer quality parts at competitive prices, but sometimes prices do change. We try to notify all our customers before any such changes are made, however prices may be changed without or before notification. If prices are not agreeable with you, you may return the merchandise in question to us for credit


How do I measure a blade?
A. Length: Measure diagonally from cutting tip to cutting tip
B. Width: Measure widest part of blade
C. Measure center hole
D. Measure center to center distance between outer holes

 

Company Info
Need Help? 800-265-9249
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